Return & Refund Policy

To be eligible for a return:

• Return request must be made within 7 calendar days from the delivery date.
• Item must be unused, unopened, and in its original packaging.
• Product must be in good condition and free from damage.

How to Request a Return

Please contact us through:

• Email: contact.waag@gmail.com
• WhatsApp: +6012 324 2323

Our team will provide the return instructions upon approval.

Return Shipping

• Customers are responsible for all return shipping costs.
• Products must be securely packed to prevent damage during transit.

Refunds

• Refunds will be issued to the original payment method used during purchase.
• Processing time may vary depending on your bank or payment provider.
• You will be notified via email or WhatsApp once your refund has been processed.

Missing or Delayed Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue remains unresolved, contact us at contact.waag@gmail.com for assistance.

Refund Scope

• Refunds apply to the product price only.
• Shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Clearance items
• Heavily discounted items