Privacy Policy

1. Introduction

Welcome to Waagg Pets [Pet Hub Group Sdn Bhd (1463805-X)] (“we,” “our,” or “us”), a pet wellness brand offering products including supplements, grooming care, and related items for dogs and cats.

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) and applicable international privacy standards.

By accessing or using our website, www.waaggpets.com, you agree to this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following personal data:

2.1 Information You Provide

• Full name
• Email address
• Phone number (including WhatsApp)
• Billing and shipping address
• Order details and purchase history
• Pet-related information (e.g., pet name, breed, age — if voluntarily provided)

2.2 Payment Information

Payments are securely processed via third-party providers.
We do not store full credit or debit card details.

2.3 Automatically Collected Data

• IP address
• Browser type and device information
• Website usage data (pages visited, time spent, clicks)

2.4 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze traffic and website performance
• Personalize content and advertising

You may disable cookies through your browser settings, though some website features may not function properly.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and deliver your orders
• To communicate order updates and customer support
• To manage your account
• To improve our products, services, and website experience
• To send marketing communications (only with your consent)
• To detect and prevent fraud or misuse

4. Marketing & Communications (Email, SMS, WhatsApp)

With your consent, we may send you:

• Promotions and exclusive offers
• Product updates (e.g., new pet supplements, grooming products)
• Educational content (e.g., pet health tips)

Communication channels may include:

• Email
• SMS
• WhatsApp messaging

You may opt out at any time by:

• Clicking the “Unsubscribe” link in emails
• Replying “STOP” for SMS or WhatsApp communications (where applicable)
• Contacting us directly

5. User-Generated Content (Reviews, Photos, Testimonials)

If you submit:

• Product reviews
• Pet photos
• Testimonials
• Social media tags or mentions

You grant us a non-exclusive, royalty-free right to use, reproduce, and display such content for:

• Website content
• Marketing materials
• Social media promotions

We will not use your content in a misleading manner, and you may request content removal at any time.

6. Subscription & Auto-Ship Services

If you subscribe to recurring deliveries (e.g., monthly pet supplements), we may collect and store:

• Subscription preferences
• Delivery schedule
• Payment authorization (via secure third-party providers)

Your data is used to:

• Process recurring orders
• Send reminders and subscription updates
• Manage subscription changes

You may modify or cancel your subscription at any time through your account or by contacting us directly.

7. Sharing of Personal Data

We do not sell your personal data.

We may share your data with trusted third parties, including:

• Payment processors
• Logistics and courier partners
• Website hosting and analytics providers
• Marketing platforms (e.g., email and WhatsApp communication tools)

All third parties are required to handle your data securely and only for necessary operational purposes.

8. International Data Transfers

Your personal data may be processed outside Malaysia (for example, through cloud services or software providers).

We take reasonable steps to ensure such transfers comply with applicable data protection standards.

9. Data Retention

We retain your personal data only for as long as necessary for:

• Order fulfillment
• Legal, tax, and accounting obligations
• Business and operational purposes

10. Data Security

We implement appropriate safeguards, including:

• SSL encryption
• Secure payment processing
• Restricted internal access

While we take reasonable steps to protect your data, no online system is completely secure.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with a revised “Last Updated” date.

13. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us:

Email: contact.waagg@gmail.com

Address:
Lot 3.20, 3rd Floor, Plaza Berjaya,
Jalan Imbi, 55100 Kuala Lumpur, Malaysia