Terms of Service

Introduction

This website is operated by Pet Hub Group Sdn Bhd [1463805-X]. Throughout this site, the terms “we”, “us”, and “our” refer to Pet Hub Group Sdn Bhd, while “you” and “your” refer to the user, customer, or any individual accessing or purchasing from our website.

These Terms of Service (“Terms”) govern your use of our website, www.waaggpets.com, and the purchase of our products, including pet supplements and care products.

By accessing our website and/or placing an order, you agree to be bound by these Terms.

Use of Website

You agree to:

• Use this website only for lawful purposes
• Not misuse, disrupt, or attempt to gain unauthorized access to our systems
• Provide accurate and complete information when placing an order

We reserve the right to refuse service or cancel orders at our discretion.

Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However:

• Minor variations may occur (e.g., packaging updates)
• Information provided is for general guidance and does not replace professional veterinary advice

We reserve the right to:

• Modify product details
• Update pricing without prior notice
• Discontinue products at any time

Orders & Payment

• All orders are subject to acceptance and availability
• Payment must be made in full at checkout
• We reserve the right to cancel or refuse any order

If an order is cancelled after payment, a full refund will be issued.

Shipping Policy

Please refer to our Shipping Policy.

Return & Refund Policy

Please refer to our Return & Refund Policy.

Intellectual Property

All content on this website, including text, images, branding, and product names, is the property of Pet Hub Group Sdn Bhd and may not be copied, reproduced, or used without prior written consent.

User Content

By submitting reviews, photos, or testimonials:

• You grant us the right to use this content for marketing and promotional purposes
• You confirm the content is accurate and does not infringe on any third-party rights

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our products are intended for pet use; results may vary depending on the individual animal

Pet Supplement Disclaimer & Product Use

10.1 General Use

Our products, including pet supplements, are intended to support general pet wellness. They are not intended to diagnose, treat, cure, or prevent any disease.

10.2 Not a Substitute for Veterinary Advice

Information provided on this website, product packaging, or marketing materials:

• Is for general informational purposes only
• Does not replace professional veterinary advice, diagnosis, or treatment

Always consult your veterinarian before:

• Introducing new supplements
• Changing your pet’s diet
• Administering products to pets with medical conditions, allergies, pregnancy, nursing conditions, or medication use

10.3 Individual Results May Vary

• Results may vary depending on the pet’s breed, age, health condition, and lifestyle
• We do not guarantee specific outcomes

10.4 Proper Use & Responsibility

You agree to:

• Use products strictly according to recommended guidelines
• Store products appropriately
• Monitor your pet for any adverse reactions

Discontinue use and consult a veterinarian if any adverse effects occur.

10.5 Limitation of Liability (Supplement-Specific)

To the fullest extent permitted by law, Pet Hub Group Sdn Bhd shall not be liable for any injury, illness, or adverse reaction resulting from:

• Misuse of products
• Failure to follow instructions
• Use without veterinary consultation when appropriate

10.6 Allergies & Sensitivities

As with all natural products:

• Some pets may have sensitivities to certain ingredients
• It is the owner’s responsibility to review ingredient lists prior to use

Subscription (Auto-Ship) Terms

11.1 Subscription Overview

By subscribing, you agree to receive products on a recurring basis according to your selected delivery frequency.

11.2 Billing & Payments

• Payments will be automatically charged prior to each shipment
• You authorize us to process payment securely through third-party providers
• Prices may change, but you will be notified before changes take effect

11.3 Managing Your Subscription

You may:

• Modify delivery frequency
• Skip upcoming orders
• Update payment or shipping details
• Cancel your subscription

Changes must be made before the next billing date.

11.4 Cancellation

• Subscriptions can be cancelled at any time
• Cancellation applies to future orders only
• Orders already processed will not be cancelled or refunded

11.5 Failed Payments

If a payment fails:

• We may retry the charge
• Orders may be delayed or cancelled if payment cannot be processed

External Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

Amendments, Changes & Omissions

We reserve the right to:

• Update, modify, or replace any part of these Terms at any time
• Correct errors, inaccuracies, or omissions on the website, including pricing and product descriptions, without prior notice

Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of those changes.